Required:

- 1+ year of experience in sales, customer service, or appointment setting (construction/home services experience a strong asset)

- Excellent verbal and written communication skills

- High level of organization and time management

- Tech-savvy and comfortable using CRM platforms (e.g., Go High Level, HubSpot, Salesforce)

- Positive, professional, and persuasive demeanor

- Able to work independently and as part of a team

- Available to work weekdays and occasional evenings/weekends (based on client preference)

Preferred:

- Bilingual (English/French)

- Familiarity with construction/landscaping services or terminology

- Experience working remotely in a structured appointment-setting role

- Contact and follow up with inbound leads via phone, email, and text to qualify interest and schedule appointments.

- Conduct outbound outreach to cold, warm, or referred leads from campaigns and promotions.

- Maintain the CRM with detailed notes, lead status, and follow-up timelines.

- Use provided scripts and workflows to guide conversations while adapting to client responses.

- Coordinate calendars and ensure appointments are properly handed off to sales staff.

- Follow up with unresponsive leads in a systematic and friendly manner.

- Meet weekly KPIs related to calls, bookings, and conversion ratios.

- Report lead trends and provide insights to improve outreach strategies.

- Be part of an award-winning team with a reputation for excellence

- Grow with a company that values craftsmanship, innovation, and customer service

- Competitive compensation + performance bonuses

- Training and professional development opportunities

- Supportive leadership and positive work culture